Go11's Terms & Conditions – What Every Member Needs to Know

1 General Terms & Introduction

These Terms & Conditions serve as a legally binding agreement between the go11 platform and all its members. By accessing the platform through go11's website, mobile app, or any other digital channel, these terms automatically apply.

Go11 reserves the right to modify or update these Terms & Conditions at any time. Members will be notified of any changes on the platform. Continued use of the platform after any update will be considered acceptance of the revised terms.

Although go11's Terms & Conditions are provided in Bengali, the English version shall take precedence in the event of any dispute or discrepancy.

• Go11 is for adults only — members must be at least 18 years old.
• Using go11 requires you to comply with the laws and regulations applicable in your country.
• Go11's services are not intended for professional gamblers — the platform is operated for entertainment purposes only.

2 Account Registration & Eligibility

To become a go11 member, you must complete the registration process. You are required to provide accurate and complete information during registration. Accounts created with false or incorrect details may be closed at any time.

• Each person may only hold one account — multiple accounts registered under the same mobile number, email address, or device are not permitted.
• The name, date of birth, and contact details provided at registration must be accurate and truthful.
• Go11 may request identity verification (KYC) at any time. Failure to complete verification may result in account restrictions.
• Your account password must be kept strictly confidential — sharing it with any third party is not allowed.
• If you notice any suspicious activity on your account, contact go11 support immediately.

3 Deposit & Withdrawal Policy

Go11 supports deposits and withdrawals through payment methods commonly used in Bangladesh. All transactions are processed using secure encryption technology.

• A minimum deposit amount applies — see the payments page for details.
• Withdrawal requests are typically processed within 24 hours.
• KYC verification must be completed before withdrawals can be made.
• It is recommended to use the same payment method for both deposits and withdrawals.
• Withdrawals to third-party accounts are against go11 policy.
• Go11 reserves the right to delay or cancel withdrawals involving suspicious transactions.

Go11 supports easy transactions via bKash, Nagad, Rocket, and bank transfer. For any payment-related issues, contact go11 support.

4 Bonus & Promotions Policy

Go11's bonus and promotion offers are provided as added benefits for members. Each bonus comes with its own terms and conditions that must be followed.

• The welcome bonus is available on your first deposit only and can be claimed once per account.
• Wagering requirements must be met before a bonus can be used.
• Attempting to claim bonuses through multiple accounts may result in account termination.
• Go11 reserves the right to modify or cancel any bonus offer at any time.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after all specified conditions have been met.

5 Gaming Rules

All games on go11 are operated in accordance with international standards. Game outcomes are determined fairly using RNG (Random Number Generator) technology.

• Game results are audited by third parties — there is no possibility of manipulation.
• If a game result is voided due to a technical error, the bet amount will be refunded.
• In live games, the dealer's decision is final.
• If a Sports Betting event is cancelled, the refund policy will apply to any bets placed.
• Bets placed on go11 generally cannot be changed or cancelled once confirmed.

6 Prohibited Activities

Certain activities are strictly prohibited on go11. Any violation will result in immediate account suspension and your balance may be forfeited.

• Opening multiple accounts under the same person's name.
• Using another member's account, or selling or transferring your account to someone else.
• Using software bots or automation tools to play games.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Using go11 for money laundering or any other illegal financial activity.
• Harassing, deceiving, or engaging in misleading behavior toward other members.
• Attempting to hack go11's systems or gain unauthorized access.

7 Account Closure & Restrictions

Go11 reserves the right to temporarily or permanently suspend accounts under the following circumstances:

• In cases of Terms & Conditions violations.
• If identity verification (KYC) has not been completed.
• In cases of suspicious or fraudulent activity.
• At the member's own request (self-exclusion).

Members who wish to close their account may submit a closure request through our support team. Any valid balance will be available for withdrawal before the account is closed.

8 Responsible Gaming

Go11 believes gaming should be a source of entertainment — not addiction. We encourage all members to play responsibly.

• Members can set their own deposit limits.
• The self-exclusion feature allows members to take a break from their account for a set period of time.
• If you notice signs of gaming addiction, reach out to go11 support for help.
• If you suspect someone under the age of 18 is using go11, please notify us immediately.

To learn more about Responsible Gaming, please visit our Responsible Gaming View page.

9 Privacy & Data Protection

Go11 treats the protection of member personal data as its highest priority. All information is secured with SSL encryption and advanced cybersecurity measures.

• Go11 never sells member information to third parties.
• Information may be disclosed to regulatory authorities when required by law.
• Members may request to view or delete their stored data at any time.

For more details, visit our Privacy Policy Read it here.

10 Terms & Conditions — Changes & Updates

Go11 may update these Terms & Conditions at any time. Any changes will be clearly announced on the website, along with the date the update takes effect.

• Members will be notified of significant changes via email or in-platform notifications.
• Continued use of go11 after any changes have been made will be considered acceptance of the updated Terms.
• Members who object to any of the terms are given the option to close their account.